Amazon Account Reinstatement

Amazon shut your account down?
We build the case to get it back.

Suspension appeals built on evidence, a clear strategy and, when Amazon stalls, the right escalation route.

Get it right on the first submission. Every weak appeal makes the next one harder to win.

From€3,500
Start My Case See Pricing
Why Constellation Engineering

What most appeal services won't do.

01

We work inside your account, not just on the letter.

Most appeal services write the appeal and tell you how to submit it. Constellation Engineering is authorised through Amazon's Service Provider Network (SPN) and works inside your Seller Central account, so you don't have to.

02

We fix verification failures, not only policy appeals.

Many sellers aren't stuck on a policy appeal at all. They're stuck on a failed business or identity verification. Fixing that can run through EU government registers, UK Companies House, compliance and entity documents, and technical setup on the machine you verify from. Typical appeal services don't do this, especially overseas providers, which are most often US-based.

How it works

5 steps, one owner.

Step 01

Case intake

We read the notice, your account history and every appeal already sent.

Step 02

Root-cause review

We find the root cause Amazon is really pointing at. It is often not the one in the headline.

Step 03

Evidence pack

We write the appeal and tell you which invoices, documents and screenshots will back it up.

Step 04

Escalation route

If Amazon rejects or ignores the appeal, we take it up the right channel.

Step 05

Aftercare

Once you are back, we fix what caused the suspension so it does not return.

The problem

Account down or pending deactivation? Don't make it worse.

Amazon's suspension notices are vague. Under pressure, many sellers reply within hours using a template or an AI-written appeal. When that appeal is rejected, every later submission starts from a weaker position.

We see the same situations again and again:

  • Compromised accounts
  • Restricted products
  • Evasive behaviour and related accounts
  • Review manipulation
  • Code of conduct
  • Account Health Rating
  • Intellectual property complaints
  • Brand Registry suspension
  • Business or identity verification failure
Our approach

How we get you reinstated.

Reinstatement is rarely one letter. Most cases need more than one submission and often an escalation, so we run it as a project, not a one-off document.

All appeals and escalations needed to get the account reinstated are included in the price.

What you get

  • A written appeal or dispute, sent through the right route
  • Clear instructions on which evidence to collect
  • Submission guidance plus a review of your listings and past messages to Amazon
  • Follow-ups and escalations managed for you
  • A document checklist: invoices, POs, compliance documents, screenshots
  • Account health notes to keep the account stable afterwards
40+Amazon Workflows Shipped
9Marketplaces Covered
$100M+Marketplace GMV Touched
48hFirst Written Response
Prices

Reinstatement pricing,
by how fast you need us.

Every tier includes all appeals and escalations needed through to reinstatement. The only difference is how quickly we start.

Flexible
€3,500

No immediate rush

For suspended sellers who can give us a few days before kick-off.

  • Full appeal strategy
  • Submission instructions
  • Follow-ups

Work starts within 5 business days

Get Started
Priority
€4,500

Underway this week

For time-sensitive cases that need the first submission out quickly.

  • Full case build
  • Priority queue
  • Proactive follow-ups

Work starts within 2–3 business days

Get Started
Urgent
€5,500

Drop everything, start now

For accounts where revenue is bleeding right now.

  • Immediate kick-off
  • Missing information handled first
  • Multiple early escalations

Work starts within 2–3 hours

Get Started

Prices in EUR, excluding VAT where applicable. Scope is confirmed in writing before work starts.

Your Case Lead

A senior lead on every case.

Maciej Marek
Founder · Case Lead

Maciej Marek

Systems architect and AI specialist. Before Constellation he spent years in procurement at HP and Akamai, then co-founded and sold a newsletter automation business.

Case focusListing compliance, product compliance (including regulatory compliance), Brand Registry, IP and counterfeit complaints, inauthentic inventory, review and code of conduct violations.

Contact Maciej →
FAQ

Frequently asked questions.

Is this just one appeal?

No. We treat reinstatement as a project. Most cases need several submissions and often an escalation appeal, and all of them are included.

We already tried another agency or a lawyer. Can you still help?

Yes. A bad first appeal can often be turned around. We rebuild the case from scratch without templates, line the evidence up with the appeal, use the right escalation route and tell you honestly whether the case is winnable.

How long will it take?

It depends on the issue and on Amazon's queues. We don't wait around: if a case stalls, we escalate. If time matters, choose the Priority or Urgent tier.

Seller accounts only

Start your case.

Tell us what happened and paste the notice from Amazon if you have one. We'll read it and reply with the next step within 48 hours.

Please don't send passwords or login details. We never ask for them through this form.

Are you working with an agency?

Or email info@constellationengineering.io